Refund/Cancellation Policy

Thank you for taking the appointment at Psych Therapy.

If for any reason, You Want to cancel the appointment  We invite You to review our policy on refunds and Cancellation.

The following terms are applicable for any service that You subscribe to Psych Therapy.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Psych Therapy.

Service refers to the Phone call and Video Call.

Website refers to www.Psychtherapy.in, accessible from www.Psychtherapy.in

Your appointment Cancellation Rights

For any online paid booking for Phone Call counseling and Video Call Counseling where the service is not availed on the date of appointment, such appointment will be canceled and in this case, no partial or any refund will be given to you.

You are entitled to cancel Your Appointment up to 24 hours before it starts without giving any reason for doing so. In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.

You can inform us of your decision by:

Email: support@psychtherapy.in or whatsapp – +91-8595028642

NO SHOW/LATE CANCELLATION

CANCELLATIONS AND MISSED APPOINTMENTS

The client is expected to attend each scheduled session on time. A cancelled or delayed appointment delays our work and can negatively impact other clients.  Since your appointments involve the reservation of time specifically for you, and out of respect for your therapist and our other clients, a minimum of 24 hours’ notice is required for rescheduling or canceling an appointment. We appreciate more than 24-hour notice when possible, as we can then make that time available to other clients. Therefore, if you should know before the required 24-hour notice that you will not be able to attend our session, PLEASE, PLEASE call the office, or text 2 to the appointment reminder so that we have time to fill your slot and can put another client in your space that may need it. The more time, the better for the therapist and other clients who are in need.

A late cancel or no-show appointment hurts at least three people: you, your therapist, and another client who could have potentially utilized your time slot. Therapy sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with a emergency.

There wont be any refund of fee in case of No-Show or Cancellation within 6 hours of scheduled session

REFUNDS

Upon request of a valid cancelation of the appointment by the client, we will refund the money the way the payment was received. If the payment was by Credit/Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account. Typically refunds are processed in 3 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account/accountholder’s bank account as that is managed by the Cardholder’s issuing bank.

Contact us

If you have any questions about our Refunds and Cancellation Policy, please contact us:

By email: support@psychtherapy.in